During last days I've opened a case and I've obtained the correct way to obtain the V10 template to complete the upgrade.
Below the complete steps needed:
- Send a mail to [email protected]serv.com asking Mail analyzer application activation for your company , writing the Connections cloud customer ID
- Prepare the template replicating it from a server or a client, without encryption and changing the template name to not match a standard name. In our case we have inserted our company name, see the example below
- Once received the confirm from the service about the mail analyzer application zip and send the template [email protected] using as subject the Smartlcloud customer ID
After a successful confirm, the template will be inserted to the delivery queue and will be delivered on the cloud instance related to the customer ID used in the procedure.
In our case we have wait 1 business day for this last step.
In our case the mail 10 template was delivered and set as default template, so check it if this settingis correct for your environment.
With mailV10 from 10.0.1 , you have to deselect the following properties from the template before send , to aviod the failure.